Risk-Free In Home Trial
At ChiroSlumber we understand that purchasing a mattress is a big decision. After all you will spend about 1/3 of your life in bed! It’s important that you’re comfortable not only in your bed, but with your mattress purchase as well.
In a recent poll conducted for the International Sleep Products Association, respondents were asked about their last mattress purchase, and the reason for that purchase. Most people reported they bought a mattress for two reasons: 1) they wanted to upgrade the quality of their existing mattress or 2) their existing mattress was too uncomfortable.
Think about that. Your mattress is one of the most important things you can buy for your home, and it’s not a decision most people take lightly. So how did these people end up with a mattress that they now deem low quality and uncomfortable? We can venture a guess that they spent a few minutes lying down on the mattress in a retail location. If there is one thing we know for sure – you can’t tell how well you will sleep on a mattress until you’ve actually SLEPT on it!
That’s why ChiroSlumber has the easiest and best mattress return policy in the entire industry. It is simple, fair, and demonstrates our confidence in our product. You get a 100% refund on your mattress if you are unhappy, no return shipping/hidden charges, and no need to fit the mattress back into its original packaging. So go ahead, test out your new mattress in the best way possible – in the comfort of your own home! You may be responsible for bagging your mattress for return.
Try a ChiroSlumber mattress for up to 99 days.
What is your return policy?
If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. You have from the 60th day to the 99th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial.
The return policy is designed to make sure ChiroSlumber delivers a high-quality mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. Mattresses that are stained or in an unsanitary condition may be subject to no refund. All returns are donated to charity. If we can assist you in any way, please visit our Customer Care Center and we can help you pick out the correct size mattress.
What items may be returned?
Any mattress may be returned within 99 days of receipt for a refund according to our return policy. A return authorization number is required for all returns. Please contact our Customer Care Department at (888) 958-2008 to obtain a RMA number.
Returned mattresses are NOT subject to restocking fees. No other items are returnable once they are unpackaged, (including adjustable beds, mattress covers, pillows, toppers, etc.) unless otherwise specified in the product description. Unopened items may be returned, but you are responsible for round trip shipping charges. If products were damaged during shipping, please contact us within 24 hours of receipt of products.