Return Policy

99-Day-Money-Back-Simple-Guarantee

Risk Free In Home Trial

At ChiroSlumber we understand that purchasing a mattress is a big decision. After all you will spend about 1/3 of your life in bed! It’s important that you’re comfortable not only in your bed, but with your mattress purchase as well.

In a recent poll conducted for the International Sleep Products Association, respondents were asked about their last mattress purchase, and the reason for that purchase. Most people reported they bought a mattress for two reasons: 1) they wanted to upgrade the quality of their existing mattress or 2) their existing mattress was too uncomfortable.

Think about that. Your mattress is one of the most important things you can buy for your home, and it’s not a decision most people take lightly. So how did these people end up with a mattress that they now deem low quality and uncomfortable? We can venture a guess that they spent a few minutes lying down on the mattress in a retail location. If there is one thing we know for sure – you can’t tell how well you will sleep on a mattress until you’ve actually SLEPT on it!

That’s why ChiroSlumber has the easiest and best mattress return policy in the entire industry. It is simple, fair, and demonstrates our confidence in our product. You get a 100% refund on your mattress if you are unhappy, no return shipping/hidden charges, and no need to fit the mattress back into its original packaging. So go ahead, test out your new mattress in the best way possible – in the comfort of your own home! Read the links below for details.

Try a ChiroSlumber mattress for up to 99 days.

If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. You have from the 60th day to the 99th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial.

NOTE: ChiroSlumber.com has never and will never re-sell a mattress which has been returned to us. All of our returns are donated to charity.

The return policy is designed to make sure ChiroSlumber delivers a high quality mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. If we can assist you in any way, please visit our Customer Care Center and we can help you pick out the correct size mattress.

Any mattress may be returned within 99 days of receipt for a refund according to our return policy. A return authorization number is required for all returns. Please contact our Customer Care Department at (888) 958-2008 to obtain a RMA number.

Returned mattresses are NOT subject to restocking fees. Mattress foundations may also be returned within the 99 day trial period but are subject to return shipping charges and a 20% restocking fee to cover inspection and repackaging. Foundations must be returned clean and include all pieces to qualify for a refund. No other items are returnable once they are unpackaged, (including adjustable beds, mattress covers, pillows, toppers, etc.) unless otherwise specified in the product description. Unopened items may be returned, but you are responsible for round trip shipping charges. If products were damaged during shipping, please see ‘What happens if a mattress is damaged during shipping?’ below.

We package our mattresses in waterproof, rip-proof bags and it is extremely unlikely that your mattress was damaged during shipping. If your package is damaged, give our Customer Care Department a call at 1-888-958-2008.
We generally process orders within 24 hours of when they are placed. If you need to change or cancel your order, please contact us by phone at 1-888-958-2008 or send us an email within this 24 hour period to have the best chance at catching your order before we ship it. Please be sure you are ordering exactly what you want. If you change your mind and want to cancel your order after it has already been shipped, you can refuse the delivery but you will be responsible for all shipping charges and applicable restocking fees. This fee varies, but will likely range between 10%-20% of the products sale price, depending on the manufacturer.
If for any reason our mattress should fall short of your expectations before the end of 99 days, contact our Customer Care Department at 1-888-958-2008.
If you refuse a delivered item and there is nothing wrong with the package, it will be returned to us and those refused orders will be subject to round trip shipping charges before a refund is issued. You will also be responsible for restocking fees, if applicable.